Frequently Asked Questions
What are the shipping options?
At this point in time Wholly Socks is only able to offer Royal Mail 2nd Class delivery, this usually takes 2-3 days after payment and packagaing has been processed. Shipping will only take place on weekdays and not on the weekends.
What do I do if I received a defective order?
We at Wholly Socks take great care in the packaging of our products, but if you do receive a defective product we would require you to mail back the product, and after assessing the return product a refund will be processed straight away.
How do I contact your company if my question isn’t answered here?
The most easiest and effecient way to contact is is through email (info@whollysocks.co.uk), where we aim to reply back within 48 hours.
What are 'hand linked' toes?
Because machines don't have hand-eye co-ordination (or at least not to the same degree as a human), toe linking by machine requires a 'scatter-gun' approach, often resulting in a raised, bulky seam, which you can often feel - sometimes causing discomfort. Because our socks are linked by hand, a precisely positioned stitch allows the join to be achieved without the need for excessive thread - keeping your socks just as strong but far more comfortable!